With QualityDesk you never again have to look for that missing paper evaluation you made or fight with Excel formulas to get your reporting to work. You’ll gather the whole quality assurance process under one software. QualityDesk makes your quality assurance measurable and goal driven.
As you fill monitoring forms, give feedback and use different reports to analyze progress, you will get a clear picture of what still needs to be improved and where you have already achieved satisfactory standards. This will make it easy to plan future coaching and training sessions. QualityDesk helps you to set up clear steps for positive and constructive feedbacks making quality assurance easy and coaching more rewarding.

Quality assurance with QualityDesk

  • Monitor your customer interactions

    You can monitor contacts anywhere and anytime. As a cloud based software Qualitydesk will work on any smartphone, tablet or laptop. Software is easy and quick to use allowing you to fully concentrate on monitoring and quality assurance.

  • Fill the monitoring form

    Customizable monitoring forms will make quality assurance fast and effortless. You can also see your comments and feedbacks given on the form. Once saved to the software every form is always accessible. Well planned monitoring form helps everybody in your organization to understand and know what’s expected of them.

  • Give Feedback

    QualityDesks monitoring form helps you to give feedback and ensures positive coaching sessions. Write down to coaching form together with agent what you have decided to develop. You can both see the progress of agreed improvement points in real-time and follow ups will become automatic and won’t be forgotten.

  • Follow the progress

    Real-time reports in QualityDesk let you see the improvement of every individual and team. Different views let you drill down more closely to where your performance excels, where further improvement is still needed and how your development points are realized. Every agent can follow their own progress through their own QualityDesk account. This enables everyone to focus on matters that will help with customer experience, employee development and job satisfaction.

QualityDesk product overview

QualityDesk
Standard

-Customizable monitoring forms- Real-time reporting- Cloud-based software- Views for team and organization managers

QualityDesk
Advanced

– Customizable monitoring forms- Real-time reporting- Cloud-based software- Views for team and organization managers- View for agents- Integrations

QualityDesk
Pro

– Customizable monitoring forms- Real-time reporting- Cloud-based software- Views for team and organization managers- View for agents- Integrations- Gamification

Towards better customer experience

Best customer experiences and quality of customer engagements are not build overnight. It takes a continuing process where measurability is important and every change has to be taken in to account. Without real fact-based metrics it is extremely hard to drive your organization forward. QualityDesk enables whole organization to know where they have succeeded so far and what still needs further development. Start your voyage towards better customer loyalty today and contact us and let us tell you how we can help!